Friday, 15 Dec 2017
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Relianz Forex is a well-known and reputed foreign exchange service provider with 8 branches in New Zealand. We have recently commenced operations in Travel and Tourism as Relianz Travels Limited. Our company is on the search for trustworthy and performance-oriented team members for both Travel and Forex who wish to take their careers to the next level.

 

WE’RE HIRING!

 

Customer Service Officer in Foreign Exchange

Expectations of the role:

Operations

  1. Mastering all aspects of FX Operations and key control processes and complete knowledge of products
  2. Ensure daily operations as per statutory regulations, internal guidelines and processes / controls
  3. Completion of KYC documents and filing of STRs

Business Development

  1. To achieve revenue contribution and planned FX turnover
  2. Identify high growth centres, potential retail centres for our network expansion
  3. Manage and strengthen database of customers
  4. Maintaining good relations with existing and new customers
  5. Responsibility for development and generation of new business
  6. Ability to manage a team and provide periodic training on products and operational processes

Requirements:

  1. 3 years minimum NZ work experience out of which minimum 2 years experience in Financial services industry.
  2. Business qualification- Level 7 or higher and must have industry knowledge and thorough insight into AML/CFT regulations
  3. Interpersonal skills – confidence, professionalism and integrity and strong sense of accountability
  4. Excellent communication skills across both internal and external stakeholders
  5. Strong organisational skills and attention to detail.
  6. Customer service and relationship building skills

What to expect:

An excellent working atmosphere and a motivated team to back your efforts. An attractive salary package plus incentives for contributing to excellence in customer service and sales.

 

If you have all the skills and abilities listed for either or both roles, please email your CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Note: Only shortlisted candidates will be contacted.

 

*Successful candidates will be required to complete a criminal records check